Pengaruh Kepemimpinan Otentik Terhadap Kreativitas Karyawan Dengan Leader-Member Exchange Sebagai Mediator Pada Karyawan Hotel Di Bandar Lampung

Authors

  • Sabila Kaira Fakultas Ekonomi dan Bisnis, Universitas Lampung
  • Ayi Ahadiat Fakultas Ekonomi dan Bisnis, Universitas Lampung
  • Nova Mardiana Fakultas Ekonomi dan Bisnis, Universitas Lampung

DOI:

https://doi.org/10.61104/alz.v4i2.4999

Keywords:

Kepemimpinan Otentik, Kreativitas Karyawan, Leader Member Exchange.

Abstract

Kreativitas karyawan menjadi salah satu faktor penting dalam menunjang keberhasilan operasional perusahaan. Kreativitas karyawan ini membutuhkan kepemimpinan otentik dan hubungan leader-member exchange yang baik antara pemimpin dan karyawan. Hal ini dibutuhkan oleh pemimpin-pemimpin hotel berbintang empat di Bandar Lampung. Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan otentik terhadap kreativitas karyawan dengan leader-member exchange sebagai mediator pada karyawan hotel di Bandar Lampung. Penelitian menggunakan pendekatan kuantitatif dengan teknik purposive sampling terhadap 110 karyawan internal. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM) dengan SmartPLS 4. Hasil penelitian menunjukkan bahwa tidak semua hipotesis didukung oleh penelitian ini, yakni kepemimpinan otentik berpengaruh positif namun tidak signifikan secara langsung terhadap kreativitas karyawan, sedangkan leader-member exchange ditemukan memediasi secara positif dan signifikan pengaruh kepemimpinan otentik terhadap kreativitas karyawan. Saran hasil penelitian adalah pimpinan perlu lebih terbuka dalam menunjukkan refleksi diri dan mengakui keterbatasan di hadapan tim, manajemen hotel harus lebih gencar membangun self-efficacy karyawan melalui program pengembangan kompetensi internal, serta pimpinan dan perusahaan perlu meningkatkan kapasitas profesional dan pengetahuan teknis industri modern melalui fasilitas pelatihan manajerial tingkat lanjut.

References

AlKayid, K., Selem, K. M., Shehata, A. E., & Tan, C. C. (2023). Leader vision, organizational inertia and service hotel employee creativity: Role of knowledge-donating. Current Psychology, 42(4), 3382–3394. https://doi.org/10.1007/s12144-022-02743-6

Almutairi, M., Timmins, F., Wise, P. Y., Stokes, D., & Alharbi, T. A. F. (2025). Authentic leadership—A concept analysis. Journal of Advanced Nursing, 81(4), 1775–1793. https://doi.org/10.1111/jan.16496

Amoozegar, A., Esohwode, O. E., Yujiao, W., Pee, W. H., Ismaeil, A., Yadav, M., & Harun, M. T. (2025). Employee creativity and innovation in higher education institutions: Applying the dynamic componential model of creativity and innovation. Frontiers in Psychology, 16. https://doi.org/10.3389/fpsyg.2025.1614751

Avolio, B. J., & Gardner, W. L. (2005). Authentic leadership development: Getting to the root of positive forms of leadership. The Leadership Quarterly, 16(3), 315–338. https://doi.org/10.1016/j.leaqua.2005.03.001

Badan Pusat Statistik Provinsi Lampung. (2023). Jumlah akomodasi, kamar, dan tempat tidur di Provinsi Lampung tahun 2023.

Badan Pusat Statistik Provinsi Lampung. (2025). Tingkat penghunian kamar (TPK) hotel berbintang di Provinsi Lampung pada Maret 2025.

Banks, G. C., Dionne, S. D., Mast, M. S., & Sayama, H. (2022). Leadership in the digital era: A review of who, what, when, where, and why. The Leadership Quarterly, 33(5). https://doi.org/10.1016/j.leaqua.2022.101634

Benmira, S., & Agboola, M. (2021). Evolution of leadership theory. BMJ Leader, 5(1), 3–5. https://doi.org/10.1136/leader-2020-000296

Bunjak, A., Lord, R. G., & Acton, B. P. (2024). Rethinking authentic leadership: An alternative approach based on dynamic processes of active identity, self-regulation, and ironic processes of mental control. Journal of Management and Organization, 30(6), 1669–1698. https://doi.org/10.1017/jmo.2024.69

Černe, M., Jaklič, M., & Škerlavaj, M. (2013). Authentic leadership, creativity, and innovation: A multilevel perspective. Leadership, 9(1), 63–85. https://doi.org/10.1177/1742715012455130

Du, J., Ma, E., Lin, X., & Wang, Y. C. (2022). Authentic leadership and engaging employees: A moderated mediation model of leader–member exchange and power distance. Cornell Hospitality Quarterly, 63(4), 479–489. https://doi.org/10.1177/19389655211033540

Elidemir, S. N., Ozturen, A., & Bayighomog, S. W. (2020). Innovative behaviors, employee creativity, and sustainable competitive advantage: A moderated mediation. Sustainability, 12(8). https://doi.org/10.3390/SU12083295

Estel, V., Schulte, E. M., Spurk, D., & Kauffeld, S. (2019). LMX differentiation is good for some and bad for others: A multilevel analysis of effects of LMX differentiation in innovation teams. Cogent Psychology, 6(1). https://doi.org/10.1080/23311908.2019.1614306

Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader–member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis. Pearson Education Limited.

Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A classroom companion.

Hair, J. F., Sarstedt, M., & Ringle, C. M. (2019). Rethinking some of the rethinking of partial least squares. European Journal of Marketing, 53(4), 566–584. https://doi.org/10.1108/EJM-10-2018-0665

Ilies, R., Morgeson, F. P., & Nahrgang, J. D. (2005). Authentic leadership and eudaemonic well-being: Understanding leader–follower outcomes. The Leadership Quarterly, 16(3), 373–394. https://doi.org/10.1016/j.leaqua.2005.03.002

Imam, H., Naqvi, M. B., Naqvi, S. A., & Chambel, M. J. (2020). Authentic leadership: Unleashing employee creativity through empowerment and commitment to the supervisor. Leadership and Organization Development Journal, 41(6), 847–864. https://doi.org/10.1108/LODJ-05-2019-0203

Jen Lee, C., Huang, S. Y. B., Chang, T., & Lee, S. C. (2020). Is authentic leadership always good for employers? A perspective of time management. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.550711

Jiménez-Jiménez, D., & Sanz-Valle, R. (2008). Could HRM support organizational innovation? International Journal of Human Resource Management, 19(7), 1208–1221. https://doi.org/10.1080/09585190802109952

Katz, D. (1964). The motivational basis of organizational behavior.

Kleynhans, D. J., Heyns, M. M., & Stander, M. W. (2022). Authentic leadership and flourishing: Do trust in the organization and organizational support matter during times of uncertainty? Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.955300

Kurniawanti, I. A., Zain, D., Thoyib, A., & Rahayu, M. (2023). Knowledge hiding and individual task performance: The role of individual creativity as mediator. Heliyon, 9(11). https://doi.org/10.1016/j.heliyon.2023.e21035

Liao, S. H., Chen, C. C., & Hu, D. C. (2018). The role of knowledge sharing and LMX to enhance employee creativity in theme park work team: A case study of Taiwan. International Journal of Contemporary Hospitality Management, 30(5), 2343–2359. https://doi.org/10.1108/IJCHM-09-2016-0522

Liden, R. C., & Maslyn, J. M. (1998). Multidimensionality of leader–member exchange: An empirical assessment through scale development. Journal of Management, 24(1), 43–72. https://doi.org/10.1177/014920639802400105

Lim, W. M., Aggarwal, A., Singh, V., & Gopal, R. (2025). Leader–member exchange and service-oriented organizational citizenship behavior: A mediation–moderation model of employee envy and psychological empowerment among hotel frontline employees. International Journal of Hospitality and Tourism Administration, 26(4), 763–792. https://doi.org/10.1080/15256480.2024.2364326

Lindner, J. R., & Lindner, N. (2024). Interpreting Likert type, summated, unidimensional, and attitudinal scales: I neither agree nor disagree, Likert or not. Advancements in Agricultural Development, 5(2), 152–163. https://doi.org/10.37433/aad.v5i2.351

Malik, N., Dhar, R. L., & Handa, S. C. (2016). Authentic leadership and its impact on creativity of nursing staff: A cross-sectional questionnaire survey of Indian nurses and their supervisors. International Journal of Nursing Studies, 63, 28–36. https://doi.org/10.1016/j.ijnurstu.2016.08.004

Michie, S., & Gooty, J. (2005). Values, emotions, and authenticity: Will the real leader please stand up? The Leadership Quarterly, 16(3), 441–457. https://doi.org/10.1016/j.leaqua.2005.03.006

Mubarak, F., & Noor, A. (2018). Effect of authentic leadership on employee creativity in project-based organizations with the mediating roles of work engagement and psychological empowerment. Cogent Business and Management, 5(1). https://doi.org/10.1080/23311975.2018.1429348

Neider, L. L., & Schriesheim, C. A. (2011). The authentic leadership inventory (ALI): Development and empirical tests. The Leadership Quarterly, 22(6), 1146–1164. https://doi.org/10.1016/j.leaqua.2011.09.008

Ngo, L. V., Nguyen, N. P., Lee, J., & Andonopoulos, V. (2020). Mindfulness and job performance: Does creativity matter? Australasian Marketing Journal, 28(3), 117–123. https://doi.org/10.1016/j.ausmj.2019.12.003

Niu, W., Yuan, Q., Qian, S., & Liu, Z. (2018). Authentic leadership and employee job behaviors: The mediating role of relational and organizational identification and the moderating role of LMX. Current Psychology, 37(4), 982–994. https://doi.org/10.1007/s12144-018-9937-0

Park, S., & Jo, S. J. (2018). The impact of proactivity, leader–member exchange, and climate for innovation on innovative behavior in the Korean government sector. Leadership and Organization Development Journal, 39(1), 130–149. https://doi.org/10.1108/LODJ-09-2016-0216

Prieto, I. M., & Pérez-Santana, M. P. (2014). Managing innovative work behavior: The role of human resource practices. Personnel Review, 43(2), 184–208. https://doi.org/10.1108/PR-11-2012-0199

Rego, A., Sousa, F., Marques, C., & Pina e Cunha, M. (2014). Hope and positive affect mediating the authentic leadership and creativity relationship. Journal of Business Research, 67(2), 200–210. https://doi.org/10.1016/j.jbusres.2012.10.003

Ribeiro, N., Duarte, A. P., Filipe, R., & Torres de Oliveira, R. (2020). How authentic leadership promotes individual creativity: The mediating role of affective commitment. Journal of Leadership and Organizational Studies, 27(2), 189–202. https://doi.org/10.1177/1548051819842796

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill-building approach (7th ed.). Wiley.

Semedo, A. S. D., Coelho, A. F. M., & Ribeiro, N. M. P. (2016). Effects of authentic leadership, affective commitment and job resourcefulness on employees’ creativity and individual performance. Leadership and Organization Development Journal, 37(8), 1038–1055. https://doi.org/10.1108/LODJ-02-2015-0029

Silva, V. H., Duarte, A. P., & Oliveira, J. P. (2023). How does authentic leadership boost work engagement? Exploring the mediating role of work meaningfulness and work–family enrichment. Administrative Sciences, 13(10). https://doi.org/10.3390/admsci13100219

Sumanth, J. J., Černe, M., Hannah, S. T., & Škerlavaj, M. (2023). Fueling the creative spark: How authentic leadership and LMX foster employees’ proactive orientation and creativity. Journal of Leadership and Organizational Studies, 30(3), 356–374. https://doi.org/10.1177/15480518231180064

Tierney, P., Farmer, S. M., Barton, W. F., & Graen, G. B. (1999). An examination of leadership and employee creativity: The relevance of traits and relationships. Personnel Psychology.

Valentine, S., Godkin, L., Fleischman, G. M., & Kidwell, R. (2011). Corporate ethical values, group creativity, job satisfaction and turnover intention: The impact of work context on work response. Journal of Business Ethics, 98(3), 353–372. https://doi.org/10.1007/s10551-010-0554-6

Walumbwa, F. O., Avolio, B. J., Gardner, W. L., Wernsing, T. S., & Peterson, S. J. (2008). Authentic leadership: Development and validation of a theory-based measure. Journal of Management, 34(1), 89–126. https://doi.org/10.1177/0149206307308913

Wang, D., Gan, C., & Wu, C. (2016). LMX and employee voice: A moderated mediation model of psychological empowerment and role clarity. Personnel Review, 45(3), 605–615. https://doi.org/10.1108/PR-11-2014-0255

Wong, S. C. K., & Ladkin, A. (2008). Exploring the relationship between employee creativity and job-related motivators in the Hong Kong hotel industry. International Journal of Hospitality Management, 27(3), 426–437. https://doi.org/10.1016/j.ijhm.2008.01.001

Yıkılmaz, I., & Sürücü, L. (2023). Leader–member exchange as a mediator of the relationship between authentic leadership and employee creativity. Journal of Management and Organization, 29(1), 159–172. https://doi.org/10.1017/jmo.2021.23

Zhang, L., Chen, L., & Zhao, N. (2016). Effects of work stressors on desire for organizational construction: The moderating role of leader–member exchange. Journal of Management and Organization, 22(3), 367–387. https://doi.org/10.1017/jmo.2015.40

Zhou, X., Rasool, S. F., Yang, J., & Asghar, M. Z. (2021). Exploring the relationship between despotic leadership and job satisfaction: The role of self-efficacy and leader–member exchange. International Journal of Environmental Research and Public Health, 18(10). https://doi.org/10.3390/ijerph18105307

Downloads

Published

2026-03-16

How to Cite

Sabila Kaira, Ayi Ahadiat, & Nova Mardiana. (2026). Pengaruh Kepemimpinan Otentik Terhadap Kreativitas Karyawan Dengan Leader-Member Exchange Sebagai Mediator Pada Karyawan Hotel Di Bandar Lampung. Al-Zayn : Jurnal Ilmu Sosial & Hukum, 4(2), 5388–5407. https://doi.org/10.61104/alz.v4i2.4999

Issue

Section

Articles