Pengaruh Manajemen Mutu Terpadu Dalam Meningkatkan Kompetensi Sumber Daya Manusia
Studi Kasus Seksi Kedokteran Dan Kesehatan Kepolisian Resor Kota Jambi Dan Kepolisian Resor Batanghari
DOI:
https://doi.org/10.61104/alz.v3i4.2038Keywords:
Manajemen Mutu Terpadu, Sidokkes, Layanan Kesehatan, KepolisianAbstract
Perubahan global yang ditandai oleh kemajuan teknologi dan dinamika ilmu pengetahuan menuntut organisasi untuk membangun sumber daya manusia (SDM) yang adaptif, profesional, dan berdaya saing. Dalam konteks Revolusi Industri 4.0, manajemen mutu terpadu (Total Quality Management atau TQM) menjadi instrumen strategis dalam memastikan peningkatan kualitas SDM. Penelitian ini bertujuan untuk menganalisis pengaruh penerapan TQM terhadap kompetensi SDM di Seksi Kedokteran dan Kesehatan Kepolisian Resor Kota Jambi dan Batanghari, sekaligus mengidentifikasi faktor pendukung dan hambatan dalam implementasinya. Penelitian menggunakan pendekatan kombinasi kualitatif dan kuantitatif dengan desain studi kasus, melalui wawancara, observasi, dokumentasi, dan kuesioner, yang dianalisis dengan model Miles & Huberman serta uji deskriptif-inferensial. Hasil penelitian menunjukkan bahwa TQM mampu meningkatkan kompetensi SDM melalui penguatan kepemimpinan transformasional, pelatihan berkelanjutan, evaluasi berbasis indikator, dan integrasi teknologi digital. Hambatan yang muncul antara lain resistensi terhadap perubahan, keterbatasan anggaran, serta kesenjangan literasi digital
References
Adeng Supriatna, A., Sari, N., & Mahfud, T. (2021). The influence of leadership, work motivation, work discipline, and job satisfaction on personnel performance in the Regional Police Human Resources Bureau of Southeast Sulawesi. International Journal of Social Science and Human Research, 4(12), 3485–3492. https://doi.org/10.47191/ijsshr/v4-i12-58
Deming, W. E. (2018). Out of the crisis. MIT Press.
Goetsch, D. L., & Davis, S. (2021). Quality management for organizational excellence: Introduction to total quality (9th ed.). Pearson.
ISO. (2020). ISO 9001:2015 – Quality management systems – Requirements. International Organization for Standardization.
Jaca, C., Viles, E., Paipa-Galeano, L., Santos, J., & Mateo, R. (2018). Quality management practices and their impact on innovation performance. European Journal of Innovation Management, 21(2), 274–293. https://doi.org/10.1108/EJIM-03-2017-0033
Kerstin, H., Graf, M., & Pinter, A. (2020). Moving towards a competence center for geriatric medicine and care: Quality management and human resource management as major support factors. International Journal of Integrated Care, 20(3), 1–10. https://doi.org/10.5334/ijic.5432
Leopoldo, L., Martínez-Costa, M., & Martínez-Lorente, Á. R. (2019). The role of human resource-related quality management practices in new product development: A dynamic capability perspective. International Journal of Operations & Production Management, 39(5), 547–566. https://doi.org/10.1108/IJOPM-02-2018-0080
Martin, J., Dahlgaard-Park, S. M., & Kahl, C. (2022). Towards a quality management competence framework: Exploring needed competencies in quality management. Total Quality Management & Business Excellence, 33(7–8), 756–772. https://doi.org/10.1080/14783363.2020.1713085
Oakland, J. S. (2021). Total quality management and operational excellence: Text with cases (5th ed.). Routledge.
Organisation for Economic Co-operation and Development. (2022). Digital transformation in the public sector: Building inclusive digital capacity. OECD Publishing. https://doi.org/10.1787/efc3f40c-en
Organisation for Economic Co-operation and Development. (2023). Quality and productivity in public service delivery. OECD Publishing. https://doi.org/10.1787/0e8b1cb5-en
World Bank. (2021). World development report 2021: Data for better lives. World Bank. https://doi.org/10.1596/978-1-4648-1619-4
World Economic Forum. (2023). The future of jobs report 2023. World Economic Forum.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Abdi Setiawan, Mukhtar Latif, Muhammad Taridi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a 