Pengaruh Work-Life Balance, Kompensasi, dan Lingkungan Kerja terhadap Retention Intention pada Pekerja Kontrak Generasi Z di Sektor Food and Beverage (F&B) di Jakarta Selatan
DOI:
https://doi.org/10.61104/iqrar.v2i1.7125Keywords:
Kompensasi, Lingkungan Kerja, Food and Beverage, Generasi Z, Retention Intention, Work-Life Balance.Abstract
Penelitian ini bertujuan menganalisis pengaruh Work-Life Balance, Kompensasi, dan Lingkungan Kerja terhadap Retention Intention pada pekerja kontrak Generasi Z di sektor Food and Beverage (F&B) di Jakarta Selatan. Penelitian menggunakan pendekatan kuantitatif dengan kuesioner skala Likert 1–6 terhadap 112 pekerja kontrak Generasi Z yang dipilih melalui purposive sampling dengan masa kerja minimal enam bulan. Analisis data dilakukan menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM) melalui SmartPLS 4.0. Hasil penelitian menunjukkan bahwa Work-Life Balance (β = 0,277; p = 0,009) dan Kompensasi (β = 0,458; p = 0,004) berpengaruh positif dan signifikan terhadap Retention Intention, dengan Kompensasi sebagai variabel paling dominan. Sementara itu, Lingkungan Kerja berpengaruh positif namun tidak signifikan (β = 0,223; p = 0,131). Ketiga variabel mampu menjelaskan 77,3% variasi Retention Intention (R² = 0,773). Temuan ini menegaskan pentingnya sistem kompensasi yang adil dan kebijakan work-life balance yang suportif untuk meningkatkan retensi pekerja kontrak Generasi Z di sektor F&B.
References
Baum, T. (2019). Hospitality employment 2033: A backcasting perspective. International Journal of Hospitality Management, 76, 45–52.
Chillakuri, B. (2020). Understanding Generation Z expectations for effective onboarding. Journal of Organizational Change Management, 33(7), 1277–1296.
Cho, M., Bonn, M. A., & Han, S. J. (2020). Work-life balance and turnover intention among hotel employees. International Journal of Hospitality Management, 84, 102317.
Deloitte. (2022). The Deloitte Global 2022 Gen Z and Millennial Survey. Deloitte Touche Tohmatsu Limited.
Dimock, M. (2019). Defining generations: Where Millennials end and Generation Z begins. Pew Research Center.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507.
Ghozali, I., & Latan, H. (2020). Partial least squares: Konsep, teknik, dan aplikasi menggunakan program SmartPLS 3.0 (2nd ed.). Semarang, Indonesia: Badan Penerbit Universitas Diponegoro.
Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of work-life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361–373.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook. Cham, Switzerland: Springer.
Hausknecht, J. P., Rodda, J., & Howard, M. J. (2009). Targeted employee retention: Performance-based and job-related differences in reported reasons for staying. Human Resource Management, 48(2), 269–288.
Lyons, S., & Kuron, L. (2014). Generational differences in the workplace: A review of the evidence and directions for future research. Journal of Organizational Behavior, 35(S1), S139–S157.
Parry, E., & Urwin, P. (2011). Generational differences in work values: A review of theory and evidence. International Journal of Management Reviews, 13(1), 79–96.
Poulston, J. (2008). Hospitality workplace problems and poor training: A close relationship. International Journal of Contemporary Hospitality Management, 20(4), 412–427.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714.
Schroth, H. (2019). Are you ready for Gen Z in the workplace? California Management Review, 61(3), 5–18.
Sekaran, U., & Bougie, R. (2020). Research methods for business: A skill-building approach (8th ed.). Hoboken, NJ: Wiley.
Sugiyono. (2022). Metode penelitian kuantitatif, kualitatif, dan R&D (3rd ed.). Bandung, Indonesia: Alfabeta.
Twenge, J. M., Campbell, S. M., Hoffman, B. J., & Lance, C. E. (2010). Generational differences in work values: Leisure and extrinsic values increasing, social and intrinsic values decreasing. Journal of Management, 36(5), 1117–1142.
World Economic Forum. (2023). Future of jobs report 2023. Geneva, Switzerland: World Economic Forum.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Alsheira Nasywa, Flira Tri Octaviani, Rivani Indriyani, Mutia Rafa Nursawitri, Vanessa Azahra Rohman, Wasi Bagasworo
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a 